Name: Otoyashop
Address: Calle Marqués de San Esteban 23, 33206 Gijón, España, ES
Telephone: +34 985 743 57 74

Delivery methods

Doorstep delivery

Tracked delivery directly to your address: street, building number, floor, town and postal code. A signed proof of delivery may be requested for shipments over €48.

Pickup point

Collection at a partner branch or automated locker in your area. The parcel will be held for 7 calendar days before being returned to origin.

Timeframes and costs

Service	Delivery time	Cost
Correos Express Paq 24	1 to 2 business days	4.90 €
Correos and Citypaq pick-up points	2 to 3 business days	3.50 €

Delivery times are calculated in business days from dispatch. Difficult-to-reach locations may require 1 to 2 additional days.

Standard shipping at no additional cost on orders over €48 to Spain; orders below this amount incur a fee of €4.90.
Delivery takes 1-2 business days from parcel dispatch.
Orders confirmed before 16:00 on a business day are processed and dispatched on the same day.
Returns are accepted within 30 days of receipt, provided the item remains unused and in its original factory packaging.
Payment: cash on delivery, bank transfer.

Order processing

Orders placed before 16:00 on a business day are dispatched the same day. Those placed after this cutoff, on Saturdays, Sundays, or official holidays, will ship the next working day. Once your purchase is confirmed, you will receive an email with your order confirmation code.

Each breathing accessory, mouthpiece, or manual training device is placed in a tamper-evident heat-sealed primary seal. It is then packed in reinforced corrugated cardboard boxes with a cushioned interior air chamber and recyclable eco-friendly padding, preventing vibrations and mechanical impacts along the distribution route.

Tracking your parcel

Once the order is confirmed and the package is prepared, the customer receives a unique tracking identifier via email and text message. This code allows you to check logistics progress in real time through the assigned courier company's official portal.

Lost or delayed parcel

If the tracking number shows no updates for 5 business days, please contact [email protected] with your order reference. We will file a claim with the carrier and arrange a replacement shipment or a full refund, per your preference, within 10 business days of notification.

Damaged on arrival

External package inspection upon delivery in the presence of the courier. Immediate notification of visible issues on the courier delivery note. Send photos of the damaged packaging and product to [email protected] within 48 hours of receipt. Priority replacement processing at no additional cost to the customer once damages are verified.

Payment methods

Cash on delivery

Cash on delivery paid directly to the courier upon receiving your order. No advance payment is required.

Bank transfer

Transfer the amount to the bank account specified at checkout and in your order confirmation email. Items will be dispatched once funds are received, typically within one business day.

Accepted payment methods: Cash on delivery, Bank transfer. We will never ask for online banking credentials or card details via email or phone calls.

Delivery outside Spain

We ship to a selected list of destinations. Shipping rates and transit times for each zone are displayed prior to payment confirmation. Any customs duties or import taxes are solely the responsibility of the recipient.

Questions about this policy

Contact us by email at [email protected] or by phone at +34 985 743 57 74 during Mon-Thu 10:00 - 17:30, Fri 10:00 - 15:30, Sat 09:15 - 13:30. We respond to every technical inquiry within one business day.

Merchant: Otoyashop Respiratoria S.L.
Registered address: Calle Marqués de San Esteban 23, 33206 Gijón, España
Email: [email protected]
Phone: +34 985 743 57 74
Working hours: Mon-Thu 10:00 - 17:30, Fri 10:00 - 15:30, Sat 09:15 - 13:30
Registration: CIF: B-39927052