Conditions
The right of withdrawal may be exercised within an exact period of 30 calendar days starting from the physical receipt of the shipment. The breathing accessory must be unused, intact, within its unopened original protective packaging, and retaining all factory hygienic seals that ensure the biosecurity of the item.
Merchandise return procedure
- Notice of withdrawal: Send an email to [email protected] indicating the order identification number and the list of items to be returned.
- Return authorization issuance: Receive the RMA identification code by email along with detailed instructions and the return postal address at the logistics center in Spain.
- Package preparation and dispatch: Place the items with their original packaging and seal into a rigid, protective shipping box and send it via the postal or courier service of your choice.
- Verification and refund settlement: Once the package is received and inspected to verify that hygiene seals are intact, the refund is settled within 3 to 10 business days via bank transfer to the account provided by the buyer.
Who pays return shipping
In cases of technical defects, damage in transit, or order discrepancies, shipping costs are covered by the company via a prepaid label or scheduled pickup. In the case of voluntary returns, return shipping costs are borne entirely by the customer, with no additional deductions from the item price.
Refund timing and method
Refunds are issued within 3 business days following verification of the returned item. Cash-on-delivery purchases will be refunded via bank transfer to the provided account details; payments made by bank transfer will be returned to the originating account. Interbank processing typically takes 1 to 5 business days to appear on your statement.
Resolution according to case type
| Situation | What we do | Cost to you |
|---|---|---|
| Damaged in transit | Replacement or full refund | None |
| Wrong item delivered | Delivery of the correct item and simultaneous pickup of the incorrect unit | None |
| Parcel lost | Reshipment of the order or a full refund once the carrier investigation is complete | None |
| Faulty on arrival | Replacement or full refund | None |
| Changed your mind | Full refund of the invoiced item amount | Return shipping only |
Exchanges
To replace a product with a different specification, variant, or model, follow the return process and place a separate order; the refund for the returned item will be issued once received at the warehouse. If the exchange is due to an operational error on our part, shipping for the replacement unit will carry no additional cost.
Cancelling an order
Canceling an order is permitted at no extra charge before it is handed over to the carrier. Send your request to [email protected] indicating the assigned reference number. After physical dispatch, only the standard return procedure applies.
Questions about this policy
Contact us by email at [email protected] or by phone at +34 985 743 57 74 during Mon-Thu 10:00 - 17:30, Fri 10:00 - 15:30, Sat 09:15 - 13:30. We respond to every technical inquiry within one business day.
- Merchant
- Otoyashop Respiratoria S.L.
- Registered address
- Calle Marqués de San Esteban 23, 33206 Gijón, España
- [email protected]
- Phone
- +34 985 743 57 74
- Working hours
- Mon-Thu 10:00 - 17:30, Fri 10:00 - 15:30, Sat 09:15 - 13:30
- Registration
- CIF: B-39927052