Who is responsible
Otoyashop Respiratoria S.L., Calle Marqués de San Esteban 23, 33206 Gijón, España. Contact channel for privacy and data protection: [email protected].
Legal framework
The processing of personal data is governed by the provisions of the General Data Protection Regulation (GDPR) and the regulatory framework in force in Spain. In the event of any interpretative discrepancy between the terms of this document and the statutory framework, the latter will prevail.
What we collect
During order placement, we record only the data strictly required for dispatch: full name, physical delivery address, email address, contact telephone number, and the list of ordered items. This site neither requests nor stores bank card details. While browsing, the system records technical parameters such as IP address, browsing environment, and pages visited logs via the cookie mechanisms detailed below.
- Identification and postal details: first name, last name, shipping address, contact phone number, and email address.
- Purchase history, purchase confirmation records, and bank transfer receipts.
- Technical connection logs: IP address, browsing metadata, operating system, and web browser.
- Communications between the user and the customer support department regarding inquiries or returns.
Why we use it
- Operational management, logistical order dispatch, and administrative processing of returns.
- Technical support for submitted inquiries and delivery of order status updates.
- Server security maintenance and metric quantification of platform traffic.
- Delivery of commercial communications exclusively upon express prior authorization; users may withdraw this consent at any time from each message.
Recipients of information
Assigned logistics operators access relevant delivery details. Payment processors receive only records needed to validate transactions. Hosting and analytics infrastructure providers process data under formal contractual processing agreements. We do not sell personal data under any circumstances.
Because the commercial operations of Otoyashop Respiratoria S.L. are conducted exclusively for destinations in Spain, the European Union data protection framework and Spanish legislation apply. Personal data collected is never commercialized, transferred, shared, or sold to third parties for advertising or commercial gain.
Data retention periods
Commercial records linked to orders are retained for the statutory period required for tax and accounting obligations, after which they are deleted. User information is kept until account deletion. Statistical and analytical information remains stored for 14 months.
Your rights
In accordance with the General Data Protection Regulation (GDPR EU 2016/679) and Organic Law 3/2018 (LOPDGDD) of Spain, the user holds the rights of access, rectification, erasure, restriction of processing, data portability, and objection. These rights may be exercised by submitting a written request to [email protected] accompanied by a copy of an identity document.
Security
Otoyashop Respiratoria S.L. does not collect, process, or store bank card details on its servers. The only accepted payment methods are Cash on Delivery paid directly in cash to the courier upon delivery with no surcharge, and Direct Bank Transfer processed through the user's own banking institution.
Questions about this policy
Contact us by email at [email protected] or by phone at +34 985 743 57 74 during Mon-Thu 10:00 - 17:30, Fri 10:00 - 15:30, Sat 09:15 - 13:30. We respond to every technical inquiry within one business day.
- Merchant
- Otoyashop Respiratoria S.L.
- Registered address
- Calle Marqués de San Esteban 23, 33206 Gijón, España
- [email protected]
- Phone
- +34 985 743 57 74
- Working hours
- Mon-Thu 10:00 - 17:30, Fri 10:00 - 15:30, Sat 09:15 - 13:30
- Registration
- CIF: B-39927052